Privacy Policy

Last updated: July 20, 2026

This policy explains how the Dukkan Store platform ("the platform", "we") collects, uses, and protects your data when you use the shopping app, the seller app, the driver app, or our website.

1. Data we collect

• Account data: your phone number (sign-in works with a one-time code sent by SMS) and your name if you provide it. We do not use passwords.
• Delivery addresses: the addresses you save, including their map location and access details.
• Location: we collect your device's precise location while you are using the app: for shoppers when pinning a delivery point and tracking an order, for sellers when setting pickup locations, and for drivers continuously while they are online to receive and fulfill delivery jobs. We do not collect location while the app is closed (except the driver app during an active delivery).
• Orders and transactions: the contents and amounts of your orders and your returns history. Payment is cash on delivery; we never collect card or bank details.
• Content you create: ratings, reviews, favorites, and product photos uploaded by sellers.
• Device data: a push-notification token and basic technical information needed to run and protect the service.
• Communication: support messages you send us.

2. How we use your data

• Operating the marketplace: showing products, creating orders, calculating delivery fees, and fulfilling deliveries and returns.
• Sending notifications about your order status, delivery offers (for drivers), and new orders (for sellers).
• Customer support and dispute resolution.
• Protecting the platform against fraud and abuse.
• Complying with legal obligations.

3. Who we share your data with

• Stores: a store sees only the contents of your order so it can prepare it. Stores do not see your phone number or your address.
• Couriers: a courier sees your name, phone number, and delivery point, only to complete the delivery.
• Technical service providers: Google Maps (map display), Google Firebase Cloud Messaging (notifications), an SMS provider (verification codes), and our hosting provider. They process data on our behalf and only as needed to provide the service.
• Authorities: where a clear legal obligation exists.

We do not sell your data, and our apps contain no third-party advertising.

4. Retention

We keep your data while your account is active. When your account is deleted we remove your profile, addresses, favorites, and notification tokens, and retain records of completed orders and transactions for as long as accounting and legal requirements demand, separated from your identity where possible.

5. Security

Data travels between our apps and servers over encrypted connections (TLS), internal access is limited to people who need it to operate the service, and sign-in sessions use random tokens that contain none of your data.

6. Your rights

You can access and correct your data and delete your account. See the account deletion page or contact us at support@dukkan.store.

7. Minors

Our services are intended for people aged 18 or older, or under a guardian's supervision.

8. Changes

We may update this policy. Any change is published on this page with a new "last updated" date. Continuing to use the service after a change means you accept it.